FAQ

Q: Will you accept money orders?

Yes we do. For the complete details call 1-800-528-3402.

Q: Which would make the tire stick out more 3.75 or 4.00 or 4.75?

Backspace is the distance from the mounting surface of the wheel and the back edge of the wheel. Backspace is always expressed in inches. The smaller the backspace is the deeper the wheel lip will be which means the wheel will stick out more on the vehicle.

Q: What is the difference between a long range and a flood beam? Are either also referred to as a fog light?

A flood beam is similar to a fog beam. Both are wide and low. A long range is a pencil style, long range beam. A Driving Beam is somewhere in the middle

Q: What is the cost of mounting and balancing of tires from the package deal? Does the price include center caps and lug nuts?

The package deals include mounting and balancing. We can add the correct lug nut/wheel lock and center caps for your vehicle. Call 1-800-528-3402 for complete details.

Q: Does Desert Rat provide any installation services for suspension lift kits that they sell?

Yes, all of our retail stores can install anything we sell.
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Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped through FedEx or USPS, based on the customer's choice at checkout. We ship to P.O. boxes by USPS only.

Q: Do you ship outside of the USA?

Desert Rat ships outside of the USA, if you are unable to place your online or have questions regarding shipping, please contact us at or by phone at 1-520-790-9550.

Q: Do you ship to Alaska and Hawaii?

Shipping to Alaska, Hawaii and Puerto Rico is no problem, some small items can be shipped by USPS and may fall under our Free Shipping policy. Larger items and all tires and wheels must ship by Fed Ex or other parcel services and will require additional shipping. The rates are available in our shopping cart shipping calculator, or feel free to call us and ask for a quote.

Q: Do you ship the same day as the order is placed?

In most cases parts orders are shipped the same day if placed by 12:00 PM Arizona Time. Tires and wheels usually ship within 72 hours. If a product is out of stock or requires extra shipping time, you will be contacted.

Q: How do I return a product?

If you need to return a product, please contact us within 14 days of receipt of product by email at us or by calling 1-800-528-3402 or 1-520-790- 9550 for a return authorization number.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility unless otherwise arranged with Desert Rat. Please contact us at 1-800-528-3402 or 1-520-790- 9550.

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