Shipping & Returns
- What shipping options are available?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- Do you ship the same day as the order is placed?
- How do I return a product?
- Is there a cost on returns?
Online orders will be shipped through FedEx or USPS, based on the customer's choice at checkout. We ship to P.O. boxes by USPS only. 36" and larger tires and other heavy or palletized items are shipped by commercial truck lines. Those items are best delivered to a business address to avoid home or residential delivery charges which are not included in the free shipping rates.
Shipping to Alaska, Hawaii and Puerto Rico is no problem, some small items can be shipped by USPS and may fall under our Free Shipping policy. Larger items and all tires and wheels must ship by Fed Ex or other parcel services and will require additional shipping. The rates are available in our shopping cart shipping calculator, or feel free to call us and ask for a quote.
In most cases parts orders are shipped the same day if placed by 12:00 PM Arizona Time. Tires and wheels usually ship within 72 hours. If a product is out of stock or requires extra shipping time, you will be contacted.
There is no cost for incorrectlt shipped or new defective items. If a mis-ordered or non-defective item needs to be returned the shipping fees and any re-stocking fees are the customer's responsibility unless otherwise arranged with Desert Rat. Please contact us at 1-800-528-3402 or 1-520-790-9550.